Privacy policy

Privacy Policy

This Privacy Policy describes how The Glowy Trove (the "site", “we”, “us” and “our”) collects, uses, stores and protects your personal information when you visit our website, place an order, contact us, create an account, join our rewards program, or interact with us online.

The Glowy Trove is an Australian-based brand offering handcrafted soft-gel press-on nails and related beauty accessories.

By using our website or purchasing from us, you agree to the collection and use of your personal information as described in this Privacy Policy.

What is Personal Information?

“Personal information” means information or an opinion about an identified individual, or an individual who is reasonably identifiable.

This may include information such as your name, email address, phone number, billing and shipping address, order details, account information, nail sizing information, photos or messages you choose to send us, and information collected when you use our website.

Some information may not identify you on its own, but may become personal information when combined with other details

What information do we collect?

We may collect personal information that you provide directly to us, including:

  • your name;
  • email address;
  • phone number;
  • billing and shipping address;
  • order details and purchase history;
  • nail sizing information, including size selections or custom sizing measurements;
  • account login details, if you create an account;
  • rewards program information, if you join our membership program;
  • messages, enquiries, reviews, photos or other content you choose to send us;
  • marketing preferences, such as whether you have subscribed to our emails.

We may also automatically collect certain technical information when you use our website, including:

  • IP address;
  • browser type;
  • device information;
  • pages viewed;
  • items added to cart;
  • website interactions;
  • cookies and similar tracking technologies.

We do not intentionally collect sensitive personal information unless you choose to provide it to us.

How do we use your personal information?

We use personal information to:

  • process and fulfil your orders;
  • arrange shipping and delivery;
  • provide customer support;
  • respond to enquiries;
  • help you choose the right nail size or style;
  • manage your customer account;
  • operate our rewards or loyalty program;
  • send order confirmations, shipping updates and service messages;
  • send marketing emails, offers or updates where you have opted in;
  • improve our website, products and customer experience;
  • prevent fraud, misuse or unauthorised activity;
  • meet our legal, tax and business record-keeping obligations.

We only use your personal information for the purposes for which it was collected, or for related purposes that you would reasonably expect.

Marketing Communications

If you subscribe to our mailing list, create an account, join our rewards program, or opt in at checkout, we may send you marketing emails about new collections, restocks, offers, events and brand updates.

You can unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting us directly.

We will not sell your personal information to third parties for their own marketing purposes.

Cookies and Website Tracking

Our website uses cookies and similar technologies to help the website function properly, remember your preferences, understand how visitors use our website, improve your shopping experience, and support advertising or analytics.

Cookies may be used for:

  • keeping items in your cart;
  • remembering account or checkout preferences;
  • measuring website traffic and performance;
  • understanding which products or pages are popular;
  • supporting social media, advertising or retargeting features.

You can adjust your browser settings to block or delete cookies. However, some parts of our website may not work properly without cookies.

Payment Information

Payments are processed securely through third-party payment providers. We do not store your full credit card or payment card details on our own systems.

Your payment information may be processed by payment providers such as Shopify Payments, PayPal, Afterpay, Klarna or other providers available at checkout, depending on the payment method you choose.

Please refer to the relevant payment provider’s privacy policy for more information about how they handle your payment data.

When We Share Your Information

We may share your personal information with trusted third parties who help us operate our business and provide services to you, including:

  • Shopify and website hosting providers;
  • payment processors;
  • shipping carriers and fulfilment providers;
  • email marketing and SMS platforms;
  • rewards or loyalty program providers;
  • customer support tools;
  • analytics and advertising platforms;
  • professional advisers such as accountants, legal advisers or business consultants;
  • regulators, government agencies or law enforcement where required by law.

We only share the information necessary for these providers to perform their services.

Overseas Disclosure

Some of our service providers may store or process personal information outside Australia.

This may include countries such as the United States, Canada, New Zealand, the United Kingdom, countries in the European Union, Singapore, and other locations where our service providers or their subprocessors operate.

For example, our website platform, payment providers, marketing tools, analytics providers or cloud-based business systems may process information overseas.

Where we disclose personal information to overseas service providers, we take reasonable steps to ensure that your information is handled securely and in accordance with applicable privacy requirements.

How do we protect your personal information

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

These steps may include:

  • using secure website and checkout systems;
  • limiting access to customer information;
  • using trusted third-party service providers;
  • keeping business accounts protected with appropriate security measures;
  • reviewing how customer information is stored and used.

However, no method of online transmission or electronic storage is completely secure. We cannot guarantee absolute security, but we do our best to protect your information.

Retention of personal information

We keep your personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

This may include keeping order, payment, shipping and customer service records for business, tax, accounting, legal and fraud-prevention purposes.

When personal information is no longer needed, we will take reasonable steps to delete, destroy or de-identify it.

How to access or correct your personal information

You may request access to the personal information we hold about you.

You may also ask us to correct your personal information if it is inaccurate, incomplete or out of date.

To make a request, please contact us using the details below. We may need to verify your identity before responding to your request.

How to delete your personal information

You may ask us to delete your personal information where reasonably possible.

Please note that we may need to retain certain information for legal, tax, accounting, order, dispute resolution or fraud-prevention purposes.

 

Links to third party sites

Our website may contain links to third-party websites, apps or platforms, such as Instagram, TikTok, Pinterest, payment providers or partner websites.

We are not responsible for the privacy practices or content of those third-party websites. We recommend reading their privacy policies before providing personal information.

Inquires and complaints

If you have any questions or concerns about how we handle your personal information, please contact us first so we can try to resolve the issue.

We will respond to privacy-related enquiries within a reasonable timeframe.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner, which handles privacy complaints in Australia.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, legal obligations, or privacy practices.

The updated version will be posted on this page with a new “Last updated” date.

How to Contact Us

For questions about this Privacy Policy or how we handle your personal information, please contact us:

The Glowy Trove
11 Seaview Parade, Elanora QLD 4221, Australia
Email: hello@theglowytrove.com.au
Website: www.theglowytrove.com.au