SHIPPING POLICY

Thank you for being part of the The Glowy Trove

All orders are packed with care and shipped from the Gold Coast, Queensland, Australia.

We currently partner with Australia Post using Standard and Express shipping options where available.

AUSTRALIA

Enter your question here

Shipment Options

Domestic Shipping — Australia

Standard Shipping: 7 AUD (Free over 100 AUD) — 2–6 business days
Express Shipping: 10 AUD (Free over 150 AUD) — 1–2 business days

Dispatch Time

Orders are processed within 1-2 business day after payment confirmation.

Orders are shipped Monday to Friday, excluding public holidays. Orders placed after 3pm AEST will usually be processed on the next business day.

Made-to-order customization may require additional processing time. Please refer to (这里链接定制产品页)

Tracking

Tracking number will be provided via e-mail once your order has been dispatched. You can track your parcel anytime using your tracking number via Australia Post:

https://auspost.com.au/mypost/track/search

If your tracking has not updated for several business days, please contact your local post office or reach out to us at:

hello@theglowytrove.com.au 

Disclaimer

The Glowy Trove is not responsible for delays that occur after your parcel has left our facility.

 

NEW ZEALAND 

Shipping Options 

International Shipping — New Zealand

Standard Shipping: 10 NZD (Free over 150 NZD) — 4–7 business days (major metro areas) 
Express Shipping: 28 NZD (Free over 250 NZD) — 2–5 business days

Dispatch Time

Orders are processed within 1-2 business day after payment confirmation.

Orders are shipped Monday to Friday, excluding Australian public holidays. Orders placed after 3pm AEST will usually be processed on the next business day.

Made-to-order customization may require additional processing time. Please refer to (这里链接定制产品页)

International Duties & Taxes

All applicable taxes, duties and import fees are calculated and included at checkout, so you will not incur any additional charges upon delivery.

Tracking

Tracking number will be provided via e-mail once your order has been dispatched. You can track your parcel anytime using your tracking number via Australia Post:

https://auspost.com.au/mypost/track/search

If your tracking has not updated for several business days, please contact your local post office or reach out to us at:

hello@theglowytrove.com.au 

Disclaimer

The Glowy Trove is not responsible for delays that occur after your parcel has left our facility.

UNITED STATES

Shipping Options

International Shipping — United States

Standard Shipping: 10 USD (Free over 120 USD) — 5–9 business days
Express Shipping: 20 USD (Free over 220 USD) — 3–6 business days

Dispatch Time

Orders are processed within 1-2 business day after payment confirmation.

Orders are shipped Monday to Friday, excluding Australian public holidays. Orders placed after 3pm AEST will usually be processed on the next business day.

Made-to-order customization may require additional processing time. Please refer to (这里链接定制产品页)

Tracking

Tracking number will be provided via e-mail once your order has been dispatched. You can track your parcel anytime using your tracking number via Australia Post:

https://auspost.com.au/mypost/track/search

If your tracking has not updated for several business days, please contact your local post office or reach out to us at:

hello@theglowytrove.com.au 

Disclaimer

The Glowy Trove is not responsible for delays that occur after your parcel has left our facility.

CANADA 

Shipping Options

International Shipping — Canada

Standard Shipping: 10 CAD (Free over 160 CAD) — 5–9 business days
Express Shipping: 25 CAD (Free over 240 CAD) — 3–6 business days

Dispatch Time

Orders are processed within 1-2 business day after payment confirmation.

Orders are shipped Monday to Friday, excluding Australian public holidays. Orders placed after 3pm AEST will usually be processed on the next business day.

Made-to-order customization may require additional processing time. Please refer to (这里链接定制产品页)

International Duties & Taxes

All applicable taxes, duties and import fees are calculated and included at checkout, so you will not incur any additional charges upon delivery.

Tracking

Tracking number will be provided via e-mail once your order has been dispatched. You can track your parcel anytime using your tracking number via Australia Post:

https://auspost.com.au/mypost/track/search

If your tracking has not updated for several business days, please contact your local post office or reach out to us at:

hello@theglowytrove.com.au 

Disclaimer

The Glowy Trove is not responsible for delays that occur after your parcel has left our facility.

UNITED KINGDOM

Shipping Options

International Shipping — United Kingdom

Standard Shipping: 8 GBP (Free over 110 GBP) — 4–7 business days
Express Shipping: 18 GBP (Free over 150 GBP) — 3–5 business days

Dispatch Time

Orders are processed within 1-2 business day after payment confirmation.

Orders are shipped Monday to Friday, excluding Australian public holidays. Orders placed after 3pm AEST will usually be processed on the next business day.

Made-to-order customization may require additional processing time. Please refer to (这里链接定制产品页)

International Duties & Taxes

All applicable taxes, duties and import fees are calculated and included at checkout, so you will not incur any additional charges upon delivery.

Tracking

Tracking number will be provided via e-mail once your order has been dispatched. You can track your parcel anytime using your tracking number via Australia Post:

https://auspost.com.au/mypost/track/search

If your tracking has not updated for several business days, please contact your local post office or reach out to us at:

hello@theglowytrove.com.au 

Disclaimer

The Glowy Trove is not responsible for delays that occur after your parcel has left our facility.

 

UNITED KINGDOM

Shipping Options

International Shipping — United Kingdom

Standard Shipping: 8 GBP (Free over 110 GBP) — 4–7 business days
Express Shipping: 18 GBP (Free over 150 GBP) — 3–5 business days

Dispatch Time

Orders are processed within 1-2 business day after payment confirmation.

Orders are shipped Monday to Friday, excluding Australian public holidays. Orders placed after 3pm AEST will usually be processed on the next business day.

Made-to-order customization may require additional processing time. Please refer to (这里链接定制产品页)

International Duties & Taxes

All applicable taxes, duties and import fees are calculated and included at checkout, so you will not incur any additional charges upon delivery.

Tracking

Tracking number will be provided via e-mail once your order has been dispatched. You can track your parcel anytime using your tracking number via Australia Post:

https://auspost.com.au/mypost/track/search

If your tracking has not updated for several business days, please contact your local post office or reach out to us at:

hello@theglowytrove.com.au 

Disclaimer

The Glowy Trove is not responsible for delays that occur after your parcel has left our facility.

 

EUROPE 

Shipping Options

International Shipping — Europe

Standard Shipping: 8 EUR (Free over 120 EUR) — 4–7 business days (Only available for orders under 150 EUR)
Express Shipping: 18 EUR (Free over 150 EUR) — 6–9 business days

Dispatch Time

Orders are processed within 1-2 business day after payment confirmation.

Orders are shipped Monday to Friday, excluding Australian public holidays. Orders placed after 3pm AEST will usually be processed on the next business day.

Made-to-order customization may require additional processing time. Please refer to (这里链接定制产品页)

International Duties & Taxes

All applicable taxes, duties and import fees are calculated and included at checkout, so you will not incur any additional charges upon delivery.

Tracking

Tracking number will be provided via e-mail once your order has been dispatched. You can track your parcel anytime using your tracking number via Australia Post:

https://auspost.com.au/mypost/track/search

If your tracking has not updated for several business days, please contact your local post office or reach out to us at:

hello@theglowytrove.com.au 

Disclaimer

The Glowy Trove is not responsible for delays that occur after your parcel has left our facility.

ASIA PACIFIC 

Shipping Options

International Shipping — Singapore, South Korea, Malaysia, Hong Kong, Taiwan, Thailand, Indonesia

Standard Shipping: 10 AUD (Free over 150 AUD) — 4–9 business days
Express Shipping: 30 AUD (Free over 250 AUD) — 3–5 business days

Dispatch Time

Orders are processed within 1-2 business day after payment confirmation.

Orders are shipped Monday to Friday, excluding Australian public holidays. Orders placed after 3pm AEST will usually be processed on the next business day.

Made-to-order customization may require additional processing time. Please refer to (这里链接定制产品页)

International Duties & Taxes

We apologies that we are currently unable to provide the exact international duties or customs fees unless clearly stated at checkout.

Customers are responsible for any duties, taxes, customs fees or import charges that may apply once the order reaches the destination country.

Tracking

Tracking number will be provided via e-mail once your order has been dispatched. You can track your parcel anytime using your tracking number via Australia Post:

https://auspost.com.au/mypost/track/search

If your tracking has not updated for several business days, please contact your local post office or reach out to us at:

hello@theglowytrove.com.au 

Disclaimer

The Glowy Trove is not responsible for delays that occur after your parcel has left our facility.

QATAR, SAUDI ARABIA, UNITED ARAB EMIRATES

Shipping Options

International Shipping — Qatar, Saudi Arabia, United Arab Emirates  

Standard Shipping: 20 AUD (Free over 180 AUD) — 4–9 business days
Express Shipping: 30 AUD (Free over 280 AUD) — 3–5 business days

Dispatch Time

Orders are processed within 1-2 business day after payment confirmation.

Orders are shipped Monday to Friday, excluding Australian public holidays. Orders placed after 3pm AEST will usually be processed on the next business day.

Made-to-order customization may require additional processing time. Please refer to (这里链接定制产品页)

International Duties & Taxes

We apologies that we are currently unable to provide the exact international duties or customs fees unless clearly stated at checkout.

Customers are responsible for any duties, taxes, customs fees or import charges that may apply once the order reaches the destination country.

Tracking

Tracking number will be provided via e-mail once your order has been dispatched. You can track your parcel anytime using your tracking number via Australia Post:

https://auspost.com.au/mypost/track/search

If your tracking has not updated for several business days, please contact your local post office or reach out to us at:

hello@theglowytrove.com.au 

Disclaimer

The Glowy Trove is not responsible for delays that occur after your parcel has left our facility.

 

REST OF WORLD

Shipping Options

International Shipping — Rest of World
Express Shipping: $30 AUD — 3-5 business days

At this current time we are unable to ship to Bahrain, Iraq, Isarel, Jordan, Kuwait, Lebanon, Libya, Oman and Yemen.

Dispatch Time

Orders are processed within 1-2 business day after payment confirmation.

Orders are shipped Monday to Friday, excluding Australian public holidays. Orders placed after 3pm AEST will usually be processed on the next business day.

Made-to-order customization may require additional processing time. Please refer to (这里链接定制产品页)

International Duties & Taxes

We apologies that we are currently unable to provide the exact international duties or customs fees unless clearly stated at checkout.

Customers are responsible for any duties, taxes, customs fees or import charges that may apply once the order reaches the destination country.

Tracking

Tracking number will be provided via e-mail once your order has been dispatched. You can track your parcel anytime using your tracking number via Australia Post:

https://auspost.com.au/mypost/track/search

If your tracking has not updated for several business days, please contact your local post office or reach out to us at:

hello@theglowytrove.com.au 

Disclaimer

The Glowy Trove is not responsible for delays that occur after your parcel has left our facility.