SHIPPING POLICY

Thank you for shopping with The Glowy Trove.

Orders are packed with care on the Gold Coast, Queensland, Australia. Shipping options and final charges are shown at checkout.

AUSTRALIA

Australia Shipping

Shipping Options

Standard Shipping: $7 AUD. Free standard shipping on Australian orders over $120 AUD.

Express Shipping: Available where offered. The final rate is shown at checkout.

Estimated delivery times are approximately 2–6 business days for Standard and 1–2 business days for Express after dispatch. Carrier delays can occur during peak periods or circumstances outside our control.

Dispatch Time

In-stock orders are generally processed within 1–2 business days after payment confirmation, Monday to Friday excluding public holidays.

Made-to-order and customised sets may require additional processing time. Please contact us at hello@theglowytrove.com.au or via Instagram @theglowytrove if you need an order by a particular date.

INTERNATIONAL

International Shipping

International shipping availability, rates and estimated delivery times vary by destination. The options currently available for your address will be shown at checkout before payment.

International orders may be subject to taxes, duties or import fees depending on the destination and how charges are handled at checkout. Any amount collected by The Glowy Trove will be shown before payment; additional charges imposed by local authorities or carriers may be payable by the recipient where applicable.

Delivery estimates do not include order processing time and may be affected by customs, postal disruptions, public holidays, weather or peak periods.

TRACKING & DELIVERY

Tracking Your Order

Once your order has been dispatched, tracking information will be sent to the email address provided at checkout.

We primarily ship with Australia Post. If your tracking has not updated for several business days, please check with the carrier first, then contact us at hello@theglowytrove.com.au if you need help.

Delays, Addresses & Delivery Issues

Please check your delivery address carefully before placing your order. If you notice an error, contact us as soon as possible. We cannot guarantee address changes once an order has been dispatched.

After a parcel is handed to the carrier, transit times are outside our direct control. If your parcel appears delayed, lost or damaged in transit, please contact us and we will help you review the available tracking information and next steps.